Buffs products are engineered to the highest performance standards, fulfilling our commitment to Make Life Smarter. We are dedicated to maintaining the utmost fairness and integrity in our customer dealings.

Please note that the option for a return or exchange is strictly available only in the event of a documented manufacturing defect or if an incorrect product was delivered.

Important Conditions for Return/Exchange requests

• Items which has manufacturing defect or is wrongly delivered can be returned or exchanged within 7 days from the date of delivery. 
• All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
• Under Exchange Policy, only color exchanges are allowed. Items can be exchanged for a similar prize. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team or the desired product or size is in stock.
• In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
• ALL ITEMS BOUGHT FROM THE CLEARANCE SALE SECTION ARE NOT ELIGIBLE FOR RETURN/ EXCHANGE/ REFUNDS!
• A return and exchange request can be placed only once for any order.
• In case of any return/exchange request is rejected basis physical quality check by Buffs team, the customer is not eligible for the return-refund or exchange request.
• In case of any return, the return shipping cost to be borne by the customer and will be debited from the refund amount.
• In case of any return/exchange request please share the unboxing videos.

Following products are not eligible for return:

• Any product that is returned without all original packaging/ labels and all other items originally included with the product at the time of delivery.
• Products sold/used from clearance section.
• Any item that have been used/ worn or washed.
• We may ask you to share images of the item/packaging to facilitate the return process.

How do I return/exchange an item?

Products can be returned or exchanged within 7 days from the date of delivery of orders.

If an exchange or return request is made post 7 days from the date of delivery, the system will not accept the request. Once a return/exchange request is successfully placed, our team will monitor the request and if all conditions are fulfilled, we will arrange a reverse pick. 

REFUNDS

How will I receive my refund?

• Refund's will be processed within 7 days from the date of returned/exchanged items being received in our warehouse and save will be intimated to the customer that are eligible for refund request. 
• All Refunds for Prepaid orders shall be done in the source account.
• In case of COD orders, he/she needs to share their account details on support@buffs.in

Note:- Any Shipping/COD charges incurred at the time of placing the order will not be refunded.

For Further Return-Refund/Exchange related queries, Reach us at support@buffs.in